Shipping and Policy

Shipping times:

Shipping in Singapore: 1-4 working days

Shipping internationally: 4-16 weeks

Countries with suspended shipping:

https://www.singpost.com/covid-19-updates/international-post-parcel-services-updates

Do note that sometimes, your shipment may be delayed due to festive seasons, unexpected events, customs delays, which are out of my control. Please be patient, your parcel will reach you soon!

*Please understand that we cannot track your mail if you opt for normal mailing, and lost mail is out of our control for this shipment method.

Handling time:

Processing times are 1-2 weeks for peak periods and 3-5 days on a regular basis. 

However, if you do require an urgent shipment (e.g. due to birthdays/gifts), please email me at pigeoncraftss@gmail.com, or drop me a message on Instagram @pigeoncrafts.

For preorder items, please check the product description.

 

Standard mode of mail:

Standard mail will be shipped without tracking and insurance. This means that if your package is lost, we are unable to be responsible for a refund. For this reason, we recommend tracked mailing.

Tracking mail:

An email with your tracking number will be sent to you after your order is shipped out. You can also key in your tracking number in https://www.singpost.com/track-items

Some countries do not offer door-to-door tracking, meaning that the shipping can only be tracked until the package reaches your country.

Update on EU orders:

You can choose to purchase from my Etsy to pay VAT, however the listings there are limited.

The second option is to purchase from my website. I will mark the package as a gift, however, choosing this option means you accept that you are responsible for any VAT fees that may arise.

My item has not arrived?:

If you have chosen normal mailing, I am unable to track the mail once it leaves my hands at the post office, and I cannot be responsible for lost mail.

Refunds will not be given if your mail is lost, so I highly recommend you opt for tracked mailing to reduce the chances of such cases.

Mall returned to us:

If there are shipping issues (e.g. your address is undeliverable or wrong, unclaimed), you will have to pay for the reshipping fee (via PayPal or local payment services).

The second option is to cancel your order, but pay an additional restocking fee of 10% of your order.

Customs/import tax:

We are not responsible for any customs and import duties, or any other local postal requirements that may be issued by your country. Any charges must be paid by the recipient of the parcel so please make yourself familiar with your local import laws and regulations.

Refunds and exchanges:

Currently, I do not offer refunds/exchanges. Items are quality checked, packaged and made with care before they are mailed. Thank you for understanding ✿

Combined shipping:

We do not combine shipping due to the possible risks of error, so please make sure you have everything you want in your cart before checking out!