Refund policy

 

Returns for Online Purchases

Items purchased at our online store may be returned within 14 days from the date of receiving for store credit in the form of a Pigeoncrafts Gift Card. To start a return for an online purchase by mail / courier, you can contact us at hello@pigeoncrafts.com and provide us with your order number or proof of purchase. Our team will contact you within 5 business days with instructions on how and where to send your return package. Items sent back to us without sending a request first may not be accepted. You are responsible for the costs of sending item(s) back to us. Please note that we are not responsible for item(s) that are lost or which cannot be located prior to being received by us, hence you are encouraged to use a trackable form of delivery to send your returns to us. Upon our receipt and verification of the item(s) intended for return, and provided that the specified returns criteria are met, we will issue you a refund for the amount equivalent to the purchase price of the returned item(s), excluding shipping costs and restocking fee(s), as store credits in the form of a Pigeoncrafts Gift Card which will be valid for 6 months from the date of the return.

Condition of Item(s)

To be eligible for any return/ exchange, the item(s) must be in its original purchase condition i.e. unworn, unwashed, unopened, unused, unmarked, with tags still attached, and in its original packaging. Items purchased as part of a set must be returned as a whole set.

Exceptions / Non-returnable Items

We do not accept returns, exchanges and/or refunds for the following items: items purchased on or during any sale, gift cards, and any other items specified as non-returnable. The sale of any such items is final. Any purchase made with store credits issued pursuant to a refund is final and cannot be returned or exchanged.

Damages and Issues

Please inspect your order upon reception and contact us immediately at hello@pigeoncrafts.com if you believe that any item you receive is defective, damaged or incorrect, so that we can evaluate the issue and make it right. Do notify us of any such defect, damage or incorrect item(s) within 7 days of your date of receipt for an exchange. We reserve the right to issue store credit in the form of a Pigeoncrafts Gift Card or a cash refund to you if any item(s) is unavailable or out of stock. We may ask you to provide us with such reasonable assistance as we may require, including providing photographs of the item(s). You should note that any item(s) that are defective, damaged or incorrect should be in its original purchase condition i.e. unworn, unwashed, unopened, unused, unmarked, with tags still attached, and in its original packaging.

Cash Refunds

We do not provide refunds for orders in the form of cash or via your original payment method.

VERSION AS AT 01 JUNE 2024